RECALL NOTICE FOR A CALL FOR INSPECTION: SHOVEL LOCKING MECHANISM
Concerns the Alugator Ride 3.0 Hoe and the Alugator Ride SE (as part of the Barryvox packages)
February 17, 2023
As a brand, Mammut has stood for quality, safety, and innovation since 1862. To keep this promise, we continuously check our materials and products. Through valuable consumer feedback, it has come to our attention that the locking mechanism of two shovel models could be compromised in some cases, due to a material error of a plastic component supplier. This leads to the fact that some shovels might face difficulties being assembled. We inspected 100% of our stock immediately after receiving the feedback. The inspection confirmed that solely the Alugator Ride 3.0 Hoe as well as Alugator Ride SE models might be affected. The latter is part of the Barryvox Package, the Barryvox S Package, and the Barryvox Package Tour. Only products produced as of November 2021, might face those issues.
Due to the material error of the component supplier, the automatic spring lock mechanism, essential for quick, precise guidance while assembling the shovel, can show a production defect in some cases. The pin joint that connects the shovel shaft to the shovel blade is not positioned correctly in every case, which can cause the shovel blade to detach from the shaft.
Fortunately, we have already been able to identify the root cause of the potential malfunction, localize the issue to three production lots and rectify it by our manufacturer.
For all affected models, rectification is possible by enlarging the pin hole. We, therefore, ask you to:
- Check the affected shovel for malfunction using the included instructions.
- In case of malfunction, send the shovel to Mammut for modification. To do this, please follow these steps:
- Fill out the return form.
- Pack your shovel, enclose the return form, and send it to Mammut Customer Service. There's a Mammut store near you? You can also drop off the package there, including the return form.
- We will return the shipping costs incurred for the return to you with the modified shovel.
- For customers from the US and Canada: Contact US / Canadian customer service to receive your free shipping label & return form.
We would like to apologize for the additional effort caused by this precautionary call for inspection. If you have any questions regarding the return process, please do not hesitate to reach to the Customer Service.
Inspection instruction shovel locking mechanism
Affected models
Article-No. | Article | Affected production lots |
|---|---|---|
2620-00080 | Alugator Ride 3.0 Hoe | 1121 |
5900-02911 - 2620-00300 | Alugator Ride SE, as part of | 1221 & 0322 |
If your shovel is from one of the above-mentioned production lots, please continue with the inspection as described below.
If your shovel is not from one of the above-mentioned production lots, your shovel is safe to use and the inspection is not necessary.
Functionality Inspection
- Properly assemble the shovel.
- Wiggle the shaft into its housing.
- Try forcing the shovel shaft out of the shovel blade without pressing the pin.
- Disassemble the shovel.
- Repeat test → total two times.
• Once assembled, hold the shovel as seen in the picture.
• Make sure you have wiggled the shaft in the shovel properly (it should have some freedom of movement).
• Pull hard as instructed by red arrows in the picture.
• DO NOT press or touch the pin.
• Try to separate handle from shovel plate.
• Wiggle the handle if necessary, trying to separate them.
• If result of pulling is separation of shaft from shovel plate → Please stop using the product immediately and return it to Mammut Sports Group.
• If you were not able to separate the shovel from the shaft, disassemble the shovel and redo the entire inspection a second time.
After testing the connection twice:
The product can be used if you cannot detach / pull the shaft from the blade of the shovel without pushing down the pin.
The product must be modified if you can detach / pull the shaft from the blade of the shovel without pushing down the pin (e.g., only by wiggling or bending).
If you’re still unsure about the functionality of your product, check the following additional information:
Return Shipment Form Switzerland, Europe & non-EU.pdf
PDF - 135 Kb
Formulaire de rappel Suisse, Europe & Non-UE.pdf
PDF - 216 Kb
Frequently asked questions
How can I check the product myself?
The products can be checked for malfunction very easily with the following instructions.
What can I do if I don't want to do the check and modification by myself?
Please get in touch with our Customer Service team. The shovels can be sent in free of charge, checked and modified if necessary.
Which products are possibly affected by the malfunction?
Affected are the models Alugator Ride 3.0 Hoe as well as Alugator Ride SE. The latter is part of the Barryvox Package, the Barryvox S Package and the Barryvox Package Tour.
What exactly is the problem?
Due to the material error of the component supplier, the automatic spring lock mechanism, essential for quick, precise guidance while assembling the shovel, can show a production defect in some cases. The pin joint that connects the shovel shaft to the shovel blade is not positioned correctly in every case, which can cause the shovel blade to detach from the shaft.
Fortunately, we have already been able to identify the root cause of the potential malfunction, localize the issue to three production lots and rectify it by our manufacturer.
Did an accident occur as a result of this error of the component supplier?
This is a precautionary call for inspection. We are not aware of any accidents due to the error.
Contact Customer Service
Europe | Mammut Sports Group GmbH Customer Service Mammut-Basecamp 1 87787 Wolfertschwenden Germany | +49 8334 36 20 301 |
Switzerland | Mammut Sports Group AG Customer Service Birren 5 5703 Seon Schweiz | +41 848 85 81 81 |
USA | Mammut Sports Group Inc. 458 Hurrican Lane Williston US-VT 05495 | +1 800 451 5127 |
Canada | Mountain Sports Distribution 802 9th St N Golden BC V0A 1H2 Canada |
TF: 1-888-987-SLED (7533) F: 1-250-344-2353 |
Japan | Mammut Sports Group Japan Inc. Daiwa Jingumae BLDG 4F Jingumae 2-4-11 JP-Tokyo Shibuya-ku ,150 0001 Japan | |
China | Mammut Outdoor Equipment (Beijing) Co. Ltd.Room 319, Xinhenji Building, No.3 Maizidianxi Road Chaoyang District Beijing CN 100016 |